Last December, I purchased a new laptop. I decided to purchase locally so I bought a laptop from a local computer store. They are resellers for Equus Computers. Equus Computers claims on their web site that they are #1 in the Nation for system builders. Have you ever heard of them? I hadn’t but was assured that they never had any problems with this company.
That’s when my problems first started. I loaded up this laptop. 2 Gigs of RAM, 100 Gig HD, DVD Burner. Wide display. It was top of the line. As soon as I got it home, I couldn’t burn DVD-R’s successfully. They kept failing and some wouldn’t even burn. We replaced the DVD burner but still had the same problem. Then the monitor started pixelating. That’s the only way I can describe it. You can see a video of it here.
After that started happening, it just stared locking up for no reason. The screen would do a “white-out” and I had to turn it off and then on. Eventually, the only way I could use it was to hook an external monitor to it. I had to send it back to be repaired many times. They supposidly replaced the computer twice but I had the same problems with each one. I think it is a design flaw. Maybe it can’t handle all of the RAM. Who knows.
What I do know is that I earn a living with my computer and not having a laptop has cost me money and time. Not to mention the pure frustration.
I have asked for my money back. I want to purchase a 1st Tier business laptop that is reliable. I have to have a usable computer.
So, be forewarned. Do not purchase an Equus/Nobilis Computer.
November 25th, 2006 at 12:22 pm
I appreciate the fact you may have had a bad unit (no one, no company, no product can be perfect 100% of the time) but in general, I have found Equus Nobilis products to be second to none and I have worked with many computer companies over the years. Their service and support is fantastic. You didn’t buy the unit from us but I’m guessing you received a full refund and apology from your reseller and Equus. I am sorry you had a bad one but thats all it was-a bad one that they will either fix, replace or return at your option!
November 28th, 2006 at 8:48 am
I was able to get a full refund but from my understanding, the refund was from the local reseller and not from Equus. I hated the fact that the reseller had to go through this because we live in a small town and they really worked with me on this. I often refer friends to them for their computer needs. They shouldn’t have had to refund this themselves.
After I returned it to them, they did some additional testing and evaluation. They did find that the two AC adapters I received with the unit didn’t supply the correct voltage to the unit. That could have contributed to the problems I was having. Who knows. I purchased a Dell direct from Dell and so far, have been completely happy with it. My problem with Equus is that in my situation, it seemed that their technical support/evaluation wasn’t that good. The first time I sent the unit back, I sent the power adapters with it. They could have tested it and replaced it but didn’t. They would plug it in on their power adapter and run their tests. I’m sure they didn’t find anything - so they sent it back. They never tested the power adapters.
December 27th, 2007 at 1:46 pm
Nothing I read suprises me about this company. I used to work there and let me tell you. The only thing the Owner cares about is profits.
You wouldn’t believe the problems I used to encure while working there.
I personally would NEVER purchase a computer from this company